FAQ
Lauxes Grates products are certified under the WaterMark Scheme.
The Australian Business Codes Board released a final and updated version of the WMTS-040-2021 Waste pipe outlets & gratings. Waste pipe connection outlets and gratings, separate or integral.’ This new specification now includes aluminium in the materials list of the code. Aluminium has always been a superior metal and its place in the code is more than suitable. Lauxes Grates products remain WM-022370 Certificate of Conformity, compliant with all specifications. We are committed to safe, affordable grating products and excellent customer service.
When in doubt, always check the Australian Business Codes Board official website to make sure you only use certified products in your projects.
The fall of the tiled area should fall towards the drain, the flow of the water will continue to push the water down the waste. As the water is turned off there’s a syphon like effect of the water pulling itself down the waste, leaving a maximum of 0.5mm of water in bottom of the tray, which is far less than what gets spilt on the floor when hopping out of the shower.
We put together a simple instructional guide covering most common installation scenarios. Find the PDF installation guide here.
No, the grate has a lifetime rustproof guarantee.
When you buy our grates in full lengths you will notice some markings (like scratches) at each end. This is completely normal; they are just marks from the clamps necessary for the anodising process. These marks can take up to 100mm (usually much less) on each end of the grate and are ADDITIONAL to the product. To clarify:
When you buy a 5.6m grate you actually receive 5.8m of grate to account for markings.
When you buy a 3m grate you actually receive 3.2m of grate to account for markings.
Absolutely, this is where aluminum is in its element (do you see any tinnies in the ocean rusting?) and due to our triple bath anodising process our grate is protected from any corrosion and will last a lifetime provided it is cleaned and maintained regularly.
The NXT Generation range is the newest of the two, and has many more features and benefits. The obvious difference is the two slots running up both sides, these aren’t just for looks, they also stop what we call water tracking, and allows you to remove the grate using a rolling motion without any tools.
On average, a Lauxes Grate can handle 10.2 tonnes of pressure.
Yes. Using linear drains removes the ‘step over the curb’ in a traditional shower, creating a “barrier free” entrance to your shower. This provides an easy transition point from the dry area to the wet area. For this we recommend our NeXT Generation range or our Tile Insert grates.
Outlets come in slightly different depths. Although this shouldn’t affect installation, the measurements are as follows:
- 40mm outlet is 34mm depth
- 50mm outlet is 34mm depth
- 72mm outlet is 33mm depth
- 80mm outlet is 33mm depth
The answer will depend on the size of the plumbing, the waste outlets you are using (we recommend 80mm), whether the application is indoor or outdoor and the location of the installation (outdoor weather exposure, heavy rain).
If in doubt, contact your local plumber for an accurate recommendation based on your state/territory laws and application type.
All our grates are manufactured in 5.8m and sold in 5.6m. We supply 90° and 180° corners/joiners to easily be extended to any length required.
We recommend the use of a neutral cure silicone.
Whilst the waterflow rate of a Lauxes Grate is largely determined by the existing plumbing it is paired with please see table below for the flow rate of our various sized waste outlets.
- DN40- 18 LPM
- DN50- 24 LPM
- DN72- 43 LPM
- DN80 – 68 LPM
Please refer to PRODUCT CARE FACT SHEET.
The HIDE product range is available for Skimmer Lids, Access Covers and Drain Covers. The first step is to determine which style of HIDE product you need.
The size of your HIDE product refers to both the outer measurements of the lid, and the thickness (depth) allowed for your inlay materials. Choose your lid to fit the square recess in your landscaped area, and ensure the depth of the lid will fit your inlay materials. For example, if you have a 30mm thick stone tile, ask for a HIDE-30. Your helpful HIDE sales professional, or your contractor, can assist with providing correct information on the size you will require. All of the outer and internal measurements for each product are provided on our product pages.
Yes, indeed you can! We’d love to see your pool area fitted with a shiny new HIDE Lid!
If your current lid was originally cut by your pool tiler or builder and loosely fitted, a new square recess can easily be cut (by a contractor) over the existing skimmer to allow for a HIDE lid. In most cases the new recess area can be cut to accommodate an existing HIDE size. However, if it cannot, HIDE can easily manufacture a custom-size lid to fit (see the CUSTOM HIDE FAQ below for further information).
Please allow extra time for the custom skimmer lid to be supplied. There will be a slightly higher cost involved due to the one-off manufacturing process.
Please be mindful, that if retrofitting a HIDE product (whether standard or custom), you will need to fill the lid with the material which matches the rest of your landscaped area (to achieve a seamless finish). Your existing area may be tiled, or paved, in which case you will need a matching tile/paver. If you do not have a spare paver/tile on hand, please contact us directly, or your nearest supplier, to locate a new tile which may be a close match.
A standard HIDE lid can be fitted with any suitable materials including:
• tiles as thin as 10mm
• pavers or stone tiles
• timber decking
• HIDE also manufactures a specific lid designed for concrete
For a totally seamless look, multiple types of landscaping materials can also be fitted into the one lid. Grout lines can also be continued through tiles/stone fitted in a lid. Head to the HIDE RANGE page to see photographic examples of the seamless integration which can be achieved with a HIDE lid.
In most cases you can indeed – HIDE lids can be retrofitted.
Install instructions for fitting a HIDE are included in every HIDE kit, and can also be accessed on the HIDE INSTALLATION page. In most instances, it is a simple and easy job for a professional contractor.
Please be mindful, that if retrofitting a HIDE product, you will need to fill the lid with the material which matches the rest of your landscaped area (to achieve a seamless finish). Your existing area may be tiled, or paved, in which case you will need a matching tile/paver. If you do not have a spare paver/tile on hand, please contact us directly, or your nearest supplier, to locate a new tile which may be a close match.
Yes, you can! Please view the available range of replacement Safety Keys here.(link to Safety Key Product Page)
If you are unsure of what type of key you require, please contact us for assistance.
Most definitely – we’ve made the process cost effective and stress-free! Please see our CORRECT USE AND CARE page for complete information.
There are number of options available if you feel the HIDE product is not performing how it should. (Remember the warranty only applies to the HIDE stainless steel components, not the inlay materials).
If you originally purchased the HIDE product directly from us, please contact us. Or call and speak to our team during business hours on 07 3807 2551.
Alternatively, if you originally purchased the HIDE product through one of our reputable suppliers, or if it was supplied by your pool tiler or builder, you may want to contact them in the first instance. However, if you’d like to contact us as the first option, please feel free to do so. We’re always happy to hear from customers and will do our best to help solve any issues.