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Welcome to surreal solutions

Refund and Returns Policy

Customer Returns & Cancellations

Here at Surreal Solutions, we do understand that few things might not work as planned and there might be an instance you need to return or cancel your goods.

What will you do?
Send your return or cancellation request to our email address stating the order number and your query will be reviewed and assessed accordingly to the following criteria:

  1. Request for cancelation
    If no costs are incurred by Surreal Solutions, a full return will be issued.
  2. If Surreal Solutions has packed the goods, cancellation fees of 25% will incur
  3. If stock is put on hold for more than 30 days and you wish to cancel, this matter will carry 25% fees.
    Request for return
  4. Returns within 7 days of delivery date will be accepted with a full refund if the company didn’t incur any costs and the products returned are in the same condition as at the time delivered.
  5. Returns after 15 days of purchase date will not be accepted unless stock is deemed faulty or not fit for purpose, an exchange, store credit or refund will be offered.
  6. Special/cut to size orders are unfortunately not accepted to be returned and refunded due to the nature of the goods being ordered and cut for a specific job. When ordering a special order, 100% payment will be required so make sure your selection and special request fits your needs before finalising your order.
  7. All orders that will be accepted for a return will carry a 25% return fees and return freight charges may apply.
  8. No returns will be accepted and refunded on items sold as “clearance” or “sale”.

The Surreal Solutions team would gladly assist you and investigate into your questions if they differ from those indicated above. Send an email or phone for assistance.

King James Version

1 Corinthians 3:7-15

So then neither is he that planteth any thing, neither he that watereth; but God that giveth the increase.

Now he that planteth and he that watereth are one: and every man shall receive his own reward according to his own labour.

For we are labourers together with God: ye are God’s husbandry, ye are God’s building.

10 According to the grace of God which is given unto me, as a wise masterbuilder, I have laid the foundation, and another buildeth thereon. But let every man take heed how he buildeth thereupon.

11 For other foundation can no man lay than that is laid, which is Jesus Christ.

12 Now if any man build upon this foundation gold, silver, precious stones, wood, hay, stubble;

13 Every man’s work shall be made manifest: for the day shall declare it, because it shall be revealed by fire; and the fire shall try every man’s work of what sort it is.

14 If any man’s work abide which he hath built thereupon, he shall receive a reward.

15 If any man’s work shall be burned, he shall suffer loss: but he himself shall be saved; yet so as by fire.